Refund policy

Returns Policy

Last updated: 25 July 2026

At Evanta, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.

1. Returns Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Include all original packaging and accessories
Include proof of purchase (such as your order confirmation)

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: [insert support email]

Please include:

Your order number
The reason for your return
Photos or videos of the item if there is a fault or damage

Once your return request has been approved, we will provide instructions on where and how to send your item.

Please do not send items back without first contacting us.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was sent
The product is faulty

We recommend using a tracked shipping service when returning items, as Evanta cannot be responsible for items lost during return transit.

4. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

Original shipping fees are non-refundable unless the item was faulty or incorrect.
Processing times may vary depending on your bank or payment provider.

5. Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos showing the issue.

We will work with you to arrange a replacement or refund where appropriate.

6. Non-Returnable Items

Some items cannot be returned, including:

Items that have been used or altered
Items without original packaging
Clearance or final sale items (unless faulty)

7. Order Cancellations

Orders can only be cancelled within 24 hours of purchase. After this time, your order may have already entered processing and cannot be cancelled.