Shipping Policy

Last updated: 25 July 2026

At Evanta, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Please note that orders are not processed or shipped on weekends or public holidays.

2. Delivery Times

Delivery times vary depending on your location and product availability.

Estimated delivery times:

United Kingdom:
7–15 business days

International Orders:
10–25 business days

Delivery times are estimates only and may vary due to circumstances outside of our control, including:

• Courier delays

• Customs processing

• Weather conditions

• Peak shopping periods

• Other unexpected shipping issues

3. Tracking Your Order

Once your order has been shipped, you will receive tracking details via email.

Please allow 3–5 days after dispatch for tracking information to update.

If your tracking has not updated after this period, please contact our support team.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

• Delivery location

• Product size and weight

• Current shipping rates

Any available free shipping promotions will be clearly displayed on our website.

5. Customs, Duties and Taxes

For international orders, customers may be responsible for any customs fees, import duties, or taxes applied by their country.

Evanta is not responsible for delays caused by customs clearance.

6. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes can be made once an order has entered processing.

Evanta is not responsible for orders delivered to an incorrect address due to customer error.

7. Lost or Missing Packages

If your tracking shows that your order has been delivered but you have not received it, please:

• Check with household members or neighbours

• Check your delivery location

• Contact the courier where possible

If you still cannot locate your package, please contact our support team and we will assist you.

8. Delayed Orders

While we work with trusted shipping partners, delivery delays can occasionally happen.

If your order has not arrived within 30 business days, please contact us and we will investigate the issue.

9. Contact Us

If you have any questions regarding shipping, please contact:

Evanta Customer Support
Email: Kieronh@evantahomes.store
Website: https://evantahomes.store

Thank you for choosing Evanta.